![]() ![]() Overall, 48 percent of those surveyed said they need help setting up a new device and learning how to use it.Īnd of the people who reported having problems with their Internet connection, computer, cell phone, PDA, or other gadget, how did they solve their problems?įifteen percent didn't get the problem fixed at all 38 percent said they got help from customer support 28 percent fixed the problem themselves 15 percent got aid from family or friends and 2 percent found what they needed to solve the problem online. What about income and education? No significant differences were found in emotional reactions to device failure there. Women were more likely than men (18 percent to 12 percent) to seek help from friends or family. ![]() "Men were significantly more likely than women to be confident about the problem solving (76 percent versus 68 percent), but they were no less likely than women to report being confused, discouraged, or impatient during the course of trying to solve the problem," the report says.Īlso, men were more likely than women (33 percent to 22 percent) to fix the gadget problems by themselves.
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